2019 Survey Supports Strategy for Increasing Employee Engagement
At ERIKS, we understand that employee engagement is fundamental to our success and essential for a sustainable business. Companies with highly engaged employees are more profitable, have better morale, less absenteeism and higher retention levels than those with low engagement.
ERIKS employee engagement surveys are carried out regularly by independent experts. The most recent survey in Spring 2019 received a business-wide response rate of 73.8%, with a notable high of 89.4% in North America. We were pleased to see an overall 34% increase in response rate since our last business-wide survey.
We are committed to following up on survey results. For example, the previous survey indicated the need for improvements in middle management leadership capacity. In response, we strengthened our training programmes and are pleased that employees recognized the improvements of their managers in the latest survey. Another positive finding was the pride expressed by employees in their technical expertise and the value of the ERIKS’ brand.
In our most recent survey, employees identified the need for further communication around our strategy and greater clarity on business plans. In our commitment to take forward the survey results, Country leadership teams, supported by local HR Directors, have developed specific improvement plans. Progress on plans is reported quarterly to the Board and a mid-year ‘pulse’ survey is scheduled for later in 2020.
Improving employee engagement is a high priority for ERIKS, so much so that in 2020 engagement became a bonus KPI for each Managing Director and HR Director in the company.
As we strive for continuous improvement, we look forward to the next employee survey to understand how we can further improve our engagement levels.